While walking through a local Sears store with a friend I saw an item that I needed for my “other business” which is a sign and graphics shop. A small item but, something I remembered I needed. The item was a package of 2 wax pencils. They are used for making guide lines on a board where I have to put on letters or graphics, a simple tool and very inexpensive. I proceeded to the register where it took me several minutes to “cash out”. Standing there with only the 1 item in my hands the gentleman asked, “Is that all today?” my reply, “Yes, that’s all.” “Did you find everything alright?” “Yes.” He then picked up a handheld tablet device complete with a touch screen and a barcode scanner and used it to “ring up” the sale, apparently to save time in the purchase process. Thank goodness, I thought I can get on with my life the inquisition is over….wrong! “Your phone number sir?” with an unseen eye-roll “(digits)”. Putting down the hand held device, he turned his attention to the desktop cash register slash computer. “I’m sorry sir, your phone number again?” In my mind I am now slapping my forehead, and thinking, all this for a 2 dollar item. (digits, again). “Thank you sir, would you like to sign up for a Sears card today?” Oh, for the love of….”No thank you.” “Your total is $2.15.” In my head again, “here you go sport, biggest sale of the day.” Then there is the delay of waiting for the receipt to print out. My beautiful daughter Gabriella, pictured here, is holding up a ridiculously long receipt, complete with the details of how long I have to return the item should I be unhappy with it, the possibility of a restocking fee, an offer of a few dollars off my next purchase in a specific department only if I return within the next few days, plus an offer to take an online survey on the details of my visit. Holy shit! Really!
I don’t want to “show my age” but, I remember a time when you could go to a store, pick something up, take it to the register, pay for it and leave, with a small slip of paper that gave the details of item cost and tax assessed and that was all.
After all this, I logged into my email account, waiting for me there….an email receipt from Sears.
Sears, as I understand it, is struggling to stay afloat in today’s business climate. Gee, I wonder why?